‘Business (& International Business) Etiquette’ Workshop
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel”…Maya Angelou
(1 Day Practical Workshop)
SATURDAY XXTH XXXXXXX2019
9:30AM-4:30PM [1hr for lunch]
(REGISTRATION CLOSING DATE XX XXXXXXX 2019)
As global business expands bringing everyone closer, the key to a successful business outcome may be the appreciation and respect for regional, country and cultural differences. Knowledge of international business etiquette, manners and culture is necessary in order to work and negotiate effectively. People need to understand and adapt to the cultural and language differences of their business partners in order to build strong relationships with them. Etiquette, manners and cross culture, or intercultural communication have become critical elements required for all international and global business executives, managers and employees; etiquette protocols such as how firm a handshake should be to how to address people, food etiquette, body language and style of communications are all essential to make a good first and lasting impression.
The age-old adage ‘When in Rome….’ certainly applies. Each culture has its own rules of etiquette, cultural do’s and don’ts, business customs and they vary significantly around the world. As our jobs become more and more globalised, many of us find ourselves travelling and building relationships with people across international borders. Getting it wrong can make or break your international business relationships.
This workshop will give you a wealth of information and resources that you can immediately apply during your national and international business travels and overseas assignments and will show you the importance of understanding the uniqueness of cultures around the world and how to apply the skills of proper business etiquette and manners to become more successful.
Who should attend?
This workshop is ideal for anyone working in the international diplomatic, governmental, corporate, private or public service sectors. Or if you are an individual and would simply like to improve your knowledge of the subject. The workshop is also highly beneficial for event planners and executive assistants in global corporations and public service.
(Many of the following topics will be covered throughout the workshop)
What is business etiquette?
-Correspondence: – Phone/Fax/E-mail/Business Letters
-Meetings & Presentations
-Dress for Success (Formal attire/Informal attire
What is International Business Etiquette?
-Rules for interaction
-Etiquette of conduct of commercial negotiations
-Strategies for coordinating international meetings, conferences and VIP visits
Contemporary international social and business etiquette and best practices
–Developing verbal diplomacy and writing skills
–Enhancing cross-cultural awareness and communication skills
–Understanding precedence and deference
–Manoeuvring official dining protocols of international scale(European, Asian and Middle Eastern)
–English, French and International seating protocols
–Titles and forms of address
–Royal etiquette and protocol
–Formal receiving lines and reception lines
–Flag etiquette, anthems and other important “details”
–Global gift-giving protocols
Interactive activities and case studies regarding commonly experienced etiquette protocol-related situations
To read more on cultural differences around the world as they pertain to business settings please see our FAQ on Global Cultural Differences/Guide to International Business Etiquette
The next workshop is due to start XXth XXXXXXX 2019! The fees for these workshops are outlined in the Fee Schedule.
*Timetable subject to change
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